Cancellation and Refunds Policy

This Cancellation and Refunds Policy ("Policy") applies to all services provided by Get HiFy Club Private Limited ("HiFy," "we," "us," or "our") through our website, mobile application ("HiFy App"), and related services. By using our Services, you agree to be bound by this Policy.

1. Order Cancellation Policy

All orders placed through the HiFy App are considered final upon successful payment processing. Please note that orders can only be placed through our mobile application, not through the website.

2. Refund Policy

2.1 Eligible Refund Scenarios

Refunds will be processed in the following circumstances:

• Technical failure of our recording equipment during your booked session
• Venue cancellation or unavailability beyond our control
• System malfunction preventing content delivery
• Any other scenario where HiFy is unable to provide the purchased service

2.2 Refund Process

When a refund is applicable:

• Refunds will be processed to the original payment method
• Processing time may take 5-10 business days depending on your bank or payment provider
• You will receive an email confirmation once the refund has been initiated
• For any refund-related queries, please contact us at hi@hify.club

3. Content Revision Policy

3.1 Content Delivery

Our AI-powered system automatically generates highlights, clips, and content based on your gameplay. The content delivered represents our best algorithmic analysis of your session.

3.2 Revision Requirements

If you require different highlights, alternative clips, or additional content from the same session:

• A new order must be placed through the HiFy App
• Standard pricing applies for revision orders
• Revision requests cannot be accommodated within the original order
• Each order represents a complete, standalone service delivery

4. Exceptions and Special Circumstances

While our standard policy is outlined above, we may consider exceptions in extraordinary circumstances:

• Medical emergencies preventing attendance
• Natural disasters or force majeure events
• Government-imposed restrictions affecting venue operations

Such exceptions will be evaluated on a case-by-case basis and require appropriate documentation.

5. Contact Information

For any questions regarding cancellations, refunds, or this policy, please contact us:

6. Policy Updates

We reserve the right to modify this Cancellation and Refunds Policy at any time. Changes will be effective immediately upon posting to our website or app. Your continued use of our Services after the posting of revised policy constitutes your acceptance of the changes.